Coloronix Conditions of Sales
TERMS: Net 30 for authorized distributors only. For non-authorized distributors, first two orders from new customers must be paid in advance with credit card (Visa or Master Card) or check and net 30 after initial purchases – pending credit approval. All open accounts that are past due by 60 days shall be termed cash in advance accounts. Customers pursuing credit terms on invoices of $1,000 or less are subject to a one-time administration fee of $50, invoices over $1,000 will have this fee waived. A 50% deposit is required on all custom products.
FREIGHT: Most merchandise in stock is shipped within 1-8 weeks. Every effort will be made to ship complete orders. If you would like us to ship complete please specify. All merchandise will be shipped F.O.B. Los Angeles, CA by UPS or common carrier at our discretion unless otherwise noted. There is a freight allowance for orders over $5,000 unless otherwise waived.
CLAIMS: Goods are inspected and securely packed prior to shipment. The carrier assumes all responsibility for safe delivery. Customer must fully inspect merchandise upon receipt for any shortage, loss or damage; claims resulting from the aforementioned must be reported to Coloronix within 7 days of receipt. Whether there is obvious or concealed damage, you must save the carton and all interior packaging for inspection by the carrier.
RETURNS: Return goods require an RGA (Return Goods Authorization) number. You may fill out the RMA form on our website or fax it to customer support at (323)677-4243. Product must be returned in good condition within thirty (30) days of receiving the
product for credit to be issued. A restocking fee will apply; actual fee will be determined by condition of returned goods. All returns are subject to inspection of merchandise. The specific nature of the problem must be identified for any item returned as defective.
Returns allowed on cataloged items only; customer damaged, custom products, discontinued items, or modified products are non-cancelable and non-returnable. A 50% deposit is required on all custom products and is non-refundable.